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Mobile navigation
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Mobile navigation

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Featured ideas 🦄 are rare ideas you may not have seen before ;-)

💡 Ideas and tips

Header menu style and content

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Consider showing the full search box in the header
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A popular mobile A/B test is showing a simple search icon in the header against showing a fully open search box. I’ve seen it both win and have no significant impact (depending on the merchant) — so it’s always best to test with your specific customer base. Pro: Quicker access to site search is great for catalogs/customers that rely on precision search vs. casual browsing and personalization Con: Takes up more header real estate that can be used for other things. If you see a low % of visitors using site search in your analytics, this may indicate your search is too hard to find (icon visibility, header clutter or hiding it behind your hamburger menu), OR your customer base is just less likely to search for specific items. 💡 Tip: Pair quantitative analytics with qualitative tools like Hotjar/Mouseflow to observe user behavior — most enable you to segment sessions by A/B test variant, provided your testing tool integrates with your screen recording application. Notable “open box” examples below 👇
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Staples saves space including it fully open in the header bar, rather than directly below

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e.l.f. pairs its icon with an open box for double-visibility

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Anthropologie uses colored type to draw additional attention (but users may miss the search icon within the box)

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Consider treating your “hamburger icon” as a CTA
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The wrong mobile menu styling can cost hundreds of thousands of dollars in revenue per year.
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Several years ago, CXL posted a test case from Diamond Candles (with full test breakdown). A colored hamburger button labeled with MENU outperformed 3 other variants. Today, this merchant has moved on from this pattern, but it’s worth testing on your own site. Below are some top merchants currently using the tactic.

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Try a “sticky” or “partially sticky” header
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Sticky headers keep elements visible as users scroll on mobile, while partially sticky headers disappear past a certain scroll depth mark, and reappear as the user starts scrolling back up. Pro: Hiding header elements with a partially sticky menu frees up screen space for content, and brings nav back when scroll behavior indicates user intent to “go back to top” Cons: It’s not always intuitive to users that the menu will come back with reverse scrolling, and a reverse scroll is not always indicative of user intent to access the menu

⚡ Page load speed - sticky nav can drag performance when the menu’s HTML and CSS are loaded with each page view. ⚡ Implementation can be tricky — make sure to test this across multiple mobile web browsers!

💍 Pandora’s header menu lets the header menu and promo strip disappear from view as you scroll to certain page depths (and back again)

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🛞 Crutchfield collapses its heavy header to a simple bar that remains visible as the user scrolls (this GIF may take a sec to load - static shot below)

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Promote category tiles or chips to header
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This pattern is definitely trending ⚡ consider promoting your top trafficked categories as graphic links. Fiddling with mobile menus is painful, this removes some friction. ⚡ A horizontal scroller can expose even more items (aim to cut the last thumbnail in half to indicate there’s more to swipe). A couple examples:
Bonobos promoted category tiles
Bonobos promoted category tiles
DSW promoted category tiles
DSW promoted category tiles
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🦄 Try a “nudge” for featured header items

🦅 American Eagle’s “Today’s Offers” icon is ambiguous, but the callout adds context. Definitely test this as it can be an equally disruptive as beneficial experience

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Try an “app” style header

👜 Chico’s collapses its conventional desktop nav to an app-like menu with large tap targets. Users have quick and clear access to Menu, Stores, Search and Bag

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Try a floating footer bar

👟 On gets creative with a bold, yellow bar at the bottom of the screen

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Try a live help CTA in your header
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Try this if live support is often contacted by customers pre- or post-sale. Not all sites need this — it does clutter the header.

🚘 Crutchfield invites you to “Get help from an expert like Carlos” to the right of Category links in the desktop header nav, which reflows above the nav menu in mobile

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Menu content and CTAs

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Consider featuring your loyalty program

⛰️ Patagonia slots a CTA for its membership program prominently in its shopping menu, with a colorful icon to draw more attention. If you A/B test this, remember that lower session conversion may be offset by the lifetime value of loyalty members. Remember your objective!

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🦄 Try an animated icon for flagship product

👜 Ganni’s rotating bag icon quick-links to its iconic Bou Bou bags category

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🦄 Consider highlighting current offers above shopping links

👌 Express’ use of shading enables it to slip a promo offer above Category links. This style is visible but doesn’t distract from menu items.

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Include customer service contact options

📞 Chewy uses a sticky bottom bar to show its customer support number

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📞 Staples includes chat and click-to-call buttons at the bottom of its menu

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Promote utility links (Account, Store Locator, Order Tracking) above Category links

🔥 Hot Topic provides clear and quick access to commonly used links

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Test category-level banners (below links)
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Consider sliding in some graphic CTAs for featured products, shop-by themes, sale events or other features

📚 Barnes & Noble features different promo cards under different Category sub-menus. Below: Books and eBook categories, respectively

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👗 ASOS uses bold colored banners in its menu, notice you can swipe through them as a gallery

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👗 Free People features “Matching Two-Piece Sets” — a “category” that customers may be unaware exists…

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Include popular Shop by filters as alternate navigation (e.g. Sizes, Shape)
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Some “Shop by” attributes are worthy of promotion to your main menu. Consider Size, Color, Gender or other top-level filter (depending on your catalog and industry)
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Ritani lets you Shop by Shape — a key preference when diamond shopping

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Include illustrated value props

Vessi sneaks in some cute illustrations highlighting their free shipping and 90 day return value props

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🦄 Include a product finder CTA
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Customers that browse may benefit from a shortcut to product discovery — consider including a link to your product finder tool or quiz within your main menu
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🦄 Try a “Today’s Offers” promo drawer

🦅 American Eagle Outfitters features Offers in its header menu and opens a drawer on-tap (this may take a sec to load - see animation after this static shot)

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📿 Puravida does similar

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🥾 Columbia uses a similar tactic, but links from its promotional bar

Mobile version:

Desktop version:

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🦄 Try attribute filter tabs

🍄 Four Sigmatic embeds attribute chips into its flyout menus for quick pre-filtering of results. It also helps customers understand the key benefits across the product range (GIF loading slow? Jump to the static shot for the gist 👇)

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Desktop view:

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🦄 Try a delayed promo notification icon

😎 Ray-Ban pops in a notification icon that reveals a welcome discount offer on-tap/click — a little later than primary content load for extra visibility. This alternative to the entry pop-up is reportedly working well, and appears in both desktop and mobile menus

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🦄 Try animated category tiles

👖Telfar’s animated menu tiles are cool - but this tactic is rough on web performance. Use wisely (e.g. consider testing a single featured animation, and use .webm video files vs animated GIFs)

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Allbirds nests animations behind sub-menus

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Menu list formatting

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Don’t “menu mash” — apply a visual hierarchy to link sections
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To aid with scanning and comprehension, decide which menu links should be grouped together, prioritized and given primary or secondary style treatment. The following are lovely examples of visual hierarchy using tactics like: ⚡ Horizontal spacer lines ⚡ Larger and smaller fonts ⚡ Headers and indentations ⚡ Colored text and icons ⚡ Colored fields for sub-sections

👌 Orvis’ colored > markers and sub-section fields make it easy to parse shopping links from account features

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👌 Thumbnail images can also help differentiate categories from other link types

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👌 RiteAid leverages color and icons for featured links, placing Departments below. Depending on your customer habits and use cases, this may be the most user-friendly experience

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👌 Ulta’s simple font style differences separate Department categories from themes and special cross-category collections

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👀 Puma similarly styles shopping links more boldly than account and service links — but the Login and Register Here buttons are so different, they may be missed due to the “banner blindness” effect outside of the white space

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👀 Spacer lines help customers understand like-with-like grouping (although it’s not so intuitive that the Departments link — so far down the list — is the Shop menu

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👌 Headers and indented sub-links can also display nicely. All Modern separates departments from “Get Inspired” collection themes

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💣 Whatever you do - don’t use uniform styling, like this (mixing Categories with Shop by collections) — aka “menu mash”

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💣 More menu mashing

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Alphabetize long lists
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For menu lists that exceed 8 links, consider alphabetizing your list instead of ranking by popularity. In the example below, it’s really difficult to hone in on the “trigger keyword” in your head (and you’re required to scroll to see the whole list, which pushes top links out of context — painful for recall and usability)
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🍱 Ironically, The Container Store has a very un-organized shop menu (it needs both visual hierarchy and alphabetization)

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Use colored text to add visibility to Sale or other featured sections
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Want to draw extra attention to specific links? Use a pop of color !
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Consider image thumbnails
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Adding visual flair to list items can help mobile users comprehend your list items and break the monotomy of text-only menus. But they also increase vertical height and the need to scroll, and can drag performance, depending on how they’re implemented. (In other words, your mileage may vary - consider your catalog and your customer).
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Consider icon bullets
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A more performant way to add visual flair (vs. pulling image thumbnails) is to annotate link items with icons or emoji. You can selectively apply them to non-shoppable sections like Account, Store Locator, Order Tracking and Customer Service, or style your Shop menu.

🎨 Color grabs more attention ;)

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🫣 Cautions

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Don’t break icon placement conventions
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One of the godfathers of web usability, Steve Krug’s mantra Don’t Make Me Think applies to mobile menus. Following conventional icon placement helps users find your Hamburger Menu, Cart and Search quickly. Getting funky and creative with placement is disorienting.

🛍️ Shopping Cart/Bag icons are conventionally found on the far-right of the menu on desktop and mobile — Toys R Us gets it backwards

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🍔 Similarly, placing your hamburger menu on the far right is risky — especially when it’s lumped with all other icon link

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Be careful with ambiguous icons

💎 Creative icons can be cute — but customers won’t click what they don’t understand. Ritani’s diamond (rewards) and ribbon (saved items) are not easily recognizable off the bat

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Lush’s cute smiley face indicates the Account link — but it’s not clear

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🍏 Cider’s globe and headphone icons are so creative — they’re confusing (not to mention, the missing hamburger 🍔 

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Don’t use low contrast links or icons

👓 White-on-image icons and text is trending hard, especially in DTC — but it makes it PAINFUL for users — especially those with visual impairments

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Avoid ALLCAPS link styling

👓 ALLCAPS IS JUST HARDER TO SCAN AND READ. PERIOD.

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Avoid underlined list item links

👓 Underlined style is harder to read. Period.

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Don’t hide the search icon behind the hamburger menu

🙈 You want your search icon/box front-and-center, not hidden behind the hamburger!

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If you use tabbed sub-menus - apply event tags and track usage
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Tabbed content (anywhere) is hard for users to see and understand. Because tabbed mobile navigation is unconventional — it may not work well for you. Make sure to apply event tags to these elements to measure the percentage of users that open your mobile menu and engage with your tabbed links

Can you spot these tabs, or would you have missed them?

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Be careful using image tiles for every list item
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Using thumbnail tiles to represent categories can be visually appealing and help customers understand context, but they can also be hard to scan and hard to comprehend (especially when it’s unclear which link title pairs with which image) — not to mention it bloats the menu height, increasing the need to scroll and may negatively impact performance
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🙈 Target’s category tiles with centered labels make it hard to scan, granted this hides more categories behind the > marker

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Be careful with bottom-aligned, app-style menus

💄 Sephora’s mobile website pushes its hamburger menu to the bottom of the screen. New users can be confused by this unconventional pattern, it’s not intuitive to look for the Shop menu here

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