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š”Ā Ideas and tips
Widget design and experience
šĀ It takes screen space. Enabling autocorrect makes the keyboard overlay larger, leaving less available viewport for your autosuggest menu.
šĀ The OS dictionary is not your search dictionary. The keyboard may attempt to autocorrect brand and product names that donāt exist in the standard English dictionary. All your hard work of tuning site search LINK is thwarted if autocorrect successfully hijacks the search.
šĀ It can apply without the customer realizing it. Ever send a text only to realize you entered the wrong thing after itās sent? (Sometimes, quite embarrassingly?!) If you do enable autocorrect for the mobile keyboard, use inline highlighting to alert the searcher to the potential error (which may draw attention to the autocorrect suggestion). This works best when youāre not also showing autosuggestions.
šĀ Be sure to use āView all resultsā as your button copy, instead of āView moreā ā users want to know theyāre exiting the mini-widget to a more usable āpageā of results (complete with filters, etc).
šĀ RiteAidās hierarchy makes sense. Show keyword suggestions first, then categories and products in their own lane
šĀ Dickās Sporting Goods applies gray shading to its product and brand results, keeping the focus on keywords ā which are the most relevant suggestions anyway
š”Ā 1st Dibs stacks several suggestion sections, limiting some to 3 hits to keep it easy to scan
šĀ Bass Pro Shopsā search and category sections are marked with icons ā but theyāre not as easy to decipher as headings and clear separation (still nice, though)
š”Ā Matalan uses a spacer line to separate search suggestions from product hits
šš½Ā Lush loads product results and filters directly into its search widget, without the need to jump to a results page (built with Algolia)
šŖ® Amika does similar (using Searchspring), but lacks filters
š„Ā Depending on your catalog and industry, this could be a cool feature - but I suggest implementing this for desktop only, and keeping copy as tight as possible
šĀ CVS knows its customer and which search filters to promote to its typeahead widget (this tactic wonāt work for every site or brand ā but could work great for grocery, travel, marketplaces and sites that sell in bulk)
šĀ Ritani sells high ticket diamonds and understand that price tells more of a product story than thumbnails and product titles. Including this detail makes sense (though a redesign could make it easier to scan/read)
šĀ Fashion Nova lets you scope typeahead suggestions by top-level department. While I suspect most shoppers wonāt āseeā the tabs, this does provide more precise recommendations for a better search results page
š©³Ā Chubbies uses its typeahead real estate well with large and easy-to-preview thumbnails, rather than the tiny icons so many merchants use
š©³Ā Contrast the above with small images - which do you prefer?
šØĀ If your search app supports it, nesting category filters under specific search suggestions helps customers pull even more focused results. This example is Loweās, using Bloomreach
š¬Ā This example shows 2 product hits in the widget when 8 matches exist in the catalog
šĀ Betabrand lets you preview and toggle thumbnails for color variants ā I love the innovation (though larger thumbnails may make this easier to use)
Suggestion experience (matching logic)
šĀ And donāt forget a āClear Historyā link!
šĀ IKEA shows recent product views annotated with the search term used to find it ā this is cool and innovative, but may not be as helpful as listing the searches themselves. This list can get long, and itās really a ārecently viewed productsā list vs recent searches
šĀ This simple touch helps customers gauge how many results theyāll get for each suggestion ā this goes both ways ā some shoppers want to go wide, others to hone in on a tight set
The sooner you communicate no matches are found, the better. It saves the user submitting a search with disappointing results and gives them the chance to refine their query
šĀ Bold styling to suggested attributes makes them easier to scan, butā¦
šĀ ā¦colored bold type is even better!
šĀ Contrast this with highlighting the input term ā youāre reinforcing relevance but focusing on the wrong detail
š«£Ā Cautions
š¬Ā Without any user input, this typeahead widget is pushing 18 (!) links in one mobile screen
š¬Ā This widget resembles a full Collection page, complete with filtered nav
š¬Ā This search box is hard to see sliding from the top with so much competing merchandising
š¬Ā This widget looks like a main nav flyout menu
š¬Ā Notice the suggestions below are all over the place, crossing every department and pet type. How are dog crates, aquariums, leak-proof dog pads and litter boxes ārelated productsā to an empty search box?
š¬Ā Flickering suggestions are distracting with rarely-relevant matches
šĀ After 3 ā even 4 characters provides a more chilled out (and relevant) search experience
š¬Ā Itās impossible to choose from such a list without visual context, plus no title keywords match the input query
š¤Ā Itās possible that product titles give enough context for books ā but this must be validated with data and real users
š¤Ā Banners are uber-popular in menu flyouts, but rarely add value to the typeahead experience. Again, users are focused on a specific task and less receptive to ads, merchandising and other calls to action
š¤Ā At worst, they can compete so much with suggested results that users donāt understand whatās happening
šĀ Here you see a specific term āslip dressā suggesting broader categories. None of the suggestions are search terms, and none match the contextual keyword āslipā
āļøĀ Here itās unclear whether results are for search terms or categories ā they sure look like categories due to the Capitalization
šĀ Chip-style links are popular but muuuuuch harder to read due to lower-contrast type-to-background and ragged alignment
šĀ Horizontal aligment is also harder to scan and requires a scrolling action. Is it ironic that eye-care brands make autosuggestions so hard to read?
šĀ Remember, autosuggestion began as autocompletion of search terms to help users hit the most relevant set of results faster. Make sure you stay true to the spirit of the search widget ā give customers search term suggestions, and prioritize them above other suggestion types
š¬Ā I admit this is a clever idea, but it falls apart when queries get long
š«Ā This merchant forgot the Go / Search / Submit / See results button, meaning customers must select a matching product hit. This is unexpected and confusing to customers, and doesnāt enable them to browse results together
š«Ā Itās just harder to read ā especially when hero banners are dark
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